DELIVERY ENQUIRIES
|
|
| Yes but to certain offshore locations such as Jurong Industrial Areas, Tuas, Changi / Loyang , Ocean Drive (sentosa) , Marina Bay Sands & Seletar. An additional $5 applies per drop. |
|
We deliver lunch and dinner, Mondays to Fridays. Free Delivery Timings
Concierge Service Delivery Timings (+$2.50)
|
| No. Our shop is wherever you are. We deliver to you. You can change your location. Just indicate your address. |
| Changes to be emailed to hello@amgd.sg |
| Notify us or your Security Guard to leave it hanging on your doorstep |
| For an additional location, there will be an additional charge of $6 as our customers are only entitled to one location per delivery drop. |
| Definitely! You can have your lunch in the office and dinner at home with your love ones. Just add your addresses into your address book. You can do this by logging in and going to My Account>Modify your address book entries. Once you're placing your meal orders, select the address you'd like the meal to be delivered to for lunch and/or dinner |
| Need a specific timing delivery? Upgrade to our CONCIERGE SERVICE for only $2.50 for your meals to arrive at a specific time slot! |
Each Pass = Meal Credits
Eg: Blissful pass = 20 meal credits (delivery charges excluded)
To enjoy FREE DELIVERY, please check-out more than 2 bentos to the same location and delivery timing.
Our Free Delivery timings range from 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner.
If you need a specific timing delivery, upgrade to our CONCIERGE SERVICE to request for meals to arrive at a specific time slot.
Customers who check-out only 1 meal for the same location and delivery timing just need to pay a minimal delivery fee of $2.50.
No. We deliver from Monday to Friday and if a Public Holiday falls on a weekday, there will be no delivery.
*We may make an exception but a memo will be given out on the top ticker of our page should we deliver on a Public Holiday.
PASS AND ORDER ENQUIRIES
| AMGD pass is a unique pay as you use subscription plan for meals. Each pass allows you to pre-pay for a specific number of meals to enjoy within a reasonable time period. The pass is paying for meal credits. Delivery fees are separate (refer to question on delivery fees). |
| Yes. You can buy 1 meal from our Ala Carte Pass. Delivery Fee is separate. |
| Each pass is tagged to an individual customer's account. So each account is created is your own. But if you'd love to share the AMGD experience with a love one, you could give in your meal and have it delivered to their location instead! You can add the delivery addresses under by logging in and going to my account > modify your address book entries. |
| Of course! We encourage all our customers to share a pass so that everyone can enjoy free delivery and have a delicious, healthy lunch/dinner together! For each pass, you can order up to 6 meals per drop! |
| You can make your order after you have registered an account with us. If you haven’t, don’t sweat it! Here’s the link: http://www.amgd.sg/index.php?route=account/register, After becoming a registered AMGD customer, placing an order is as simple as 1-2-3. Step 1: Get yourself an AMGD Pass!! - Choose from 5 different passes!! - Add to your Cart & Make Payment Step 2: Choose your AMGD Meals - Go to our Menu of over 80 meals - Choose your Meal(s) Step 3: Checkout - Checkout your cart! And there you have it! All done! Now all that is left, is to await the arrival of your meal at the date you’ve requested. Meanwhile, why not plan your next meal delivery? |
| To be informed by 11.30pm before the day of delivery |
| As a registered customer of AMGD. All your orders are recorded in the "My Account" page From there, you can keep track of all your orders, current and past ones as well. So, you'll always remember the meals you've enjoyed, and those you've enjoyed most! You will also receive confirmation emails so that you can double check your orders and let us know the order ID if you ever need to make any changeess to your orders. |
| Some travels are planned, others just happen. But if it falls within the period of your pass, have no fear! Just provide us with your travel documentations and drop us an email at hello@amgd.sg . We'll make sure you get your extension! We've got you! If you require an extension for any other reasons, just drop us an email at hello@amgd.sg, and we'll sort it out for you. we are always happy to be at your service! |
| Each pass comes with a maximum number of meal credits to be used within a time period. And if you want, you can use more than one meal credit per delivery location. So it’s entirely up to you how you wish to spread out your meals! Our Passes timeline are as follows ALACARTE : 1 meal within 1 day OVERJOYED : 5 meals within 20 days THRILL : 10 meals within 30 days BLISSFUL : 20 meals within 45 days Happy : 50 meals within 90 days Gold : 101 meals within 270 days For more details feel free to check out our link: http://www.amgd.sg/index.php?route=product/pass |
| before 7.30 AM on the day of delivery |
Any cancellation of meals must be made by 11.30pm before the day of delivery
Exceptions can, however, be made on a case by case basis. In such cases, notice has to be given to us by 7.30am on the day of delivery. Cancellations made after 7.30am, credit is due deducted as meals would have already been prepped.
Inform us for,
Lunch delivery: By 7.30am on the day of delivery.
| Dinner delivery: By 11am on the day of delivery. |
No. All unused credits will expire according to the expiry date and no refunds is allowed. This is a very strict company policy and goes through a formal audit process. All customers are expected to read the terms and conditions of a pass before making a purchase including our delivery date and timings as well as expiry dates.
Yes. You can. Buy the same pass as your previous purchase and we will raise your case to our audit department to request a reactivation of your account with its unused credits.
We have recently introduced a chat bot that is live from 7.00am to 7.30pm. You can find the icon on the bottom right of the page.
Customers are encouraged to find us via our chat bot as a main form of communication channel instead of FB and IG inbox. Emails are possible but for quick response our chat bot is ever ready to answer your queries.
PAYMENT ENQUIRIES
| When you check out your cart, you may choose to either to either pay via PayPal, or simply using any Credit Card. You may also make a bank transfer via internet banking. To do this, please transfer the ammount to our DBS current Account 003-9-338171 For us to faciitate your purchase, we would deeply appreciate that you email us a screengrab of the transfer receipt at hello@amgd.sg |
FOOD RELATED ENQUIRIES
| Although our foods are prepared fresh, the meals served and delivered are mixed of cold and hot ingredients. Therefore we will advise food to be consumed 4 hours after receiving. However, if you wish to keep the meal for next day consumption, please request for cold ingredients to be packed separately when you place your order. The meal is good to be kept 24 hours and re-heat with microwave medium heat around 3 to 4 minutes. No re-heating of the cold ingredients required. *pls take note the cold ingredients may reduce in qty/weightage than usual when packed separately *pls store food in chiller, settings 3 to 10 degree celcius *do not keep food in freezers or below 0 temperature settings |
| Our Intense Series are specially designed for our hardcore, physically active customers. If you need a higher calorie intake for that added oommph, just top-up $5 when you check-out your intense meal |
| Our AMGD chefs work hand in hand with nutritionists to create meals that have been carefully proportioned for a single person’s daily requirements. With our meals you don’t have to put up with nasty taste enhancers like salt, preservatives, MSG or even the dreaded sugar! And why should we? We expertly bring out the taste of every single ingredient. That, and our ingredients are fresh everyday!! |
| Most of our AMGD meals are made with ingredients that are natural and organic. We bed our ooh la la proteins on either a bed of fresh greens or complex carbs (C-carbs) or healthy pasta. Each meal does not exceed the daily requirements of 600kcal by design! |
| Allergic to nuts? We’ll throw in fruits instead! Can’t take too much sugar or salt? There’s barely a pinch in any meals already! Whatever your diet limitations, let us know about your existing conditions in the Comment Box when you Checkout and we will customise accordingly to your request as best as we can. We work with our nutritionist to replace or reduce anything that gets in between you and the enjoyment of our meals! |
| Not quite, this is to maintain the freshness of our salads, fruits & nuts upon delivery. However, you may reheat the protein/carbs on a medium high heat ( °C) for about 2-3 mins |
| We are pleased to inform you that we are HALAL Certified |
| Our Intense Series are designed for those who require higher caloric intake than our Standard Meals. If you are a Sports and Fitness enthusiast, or just simply need a little extra to tide until the next meal – the Intense Series is for you! |
| Keto meals is a low carb, high fat and also an adequate protein suplement . It promotes weight loss and enhances performance. Keto meals are designed meticulously for >> |
CORPORATE RELATED ENQUIRIES
| Kindly refer to our corporate tab |
SERVICE RELATED ENQUIRIES
| We are truly sorry for the inconvinience you are facing. Please do not hesitate to contact us directly through our chat box and we will attend to your needs ASAP. |