Frequently Asked Questions

Where do I begin?

AMGD PASS works on a pay-per-use credit system where after purchasing an AMGD PASS, you can head online anytime before 11.30pm on the day before your chosen delivery date and order your meals in advance. Starting from $12/meal with a 101 meal AMGD GOLD PASS, AMGD allows you to choose between 1, 5, 10, 20, 50 and 101 meal plans, where the price drops when you purchase more meals.

You can register and buy an AMGD PASS right away if you want to: https://bit.ly/AMGDPASSES

To check out our menu, click MENU homepage: https://bit.ly/AMGDMENUMAINPAGE

You will find there are 6 categories (each with sub-categories)

You will be prompted to purchase an AMGD PASS to enjoy the meals:

  1. “I’m New”, you’ll find a snapshot of AMGD meals;
  2. “New Menu” highlights AMGD new meal launches;
  3. “Passholder Favourites”, feature crowd favourites from seafood, chicken, beef, vegetarian, warm series, all-day breakfast meals, Hong Kong and Japanese inspired meals as well as Joan’s Fitness Series;
  4. “Passholder Special” is specially curated meals including Immune Support, Low Carb and High carb options, Low Fat High Carb options, HPB endorsed meals, Keto and AMGD healthy snacks.

Without AMGD PASS options - Pick up or Delivery options:

  1. “Single Purchases without Pass” feature our healthy bowls available for walk-in and pre-orders at our 4 Retail Points;
  2. ”Group Purchases without Pass” offers our bundles of AMGD meals for groups with delivery options.

If you are looking to eat clean and healthy for weeks or even months, look no further. AMGD is a market leader in delicious, healthy food creation with 180 meal choices on its website. Thus buying an AMGD PASS to support your short to long-term goals is a natural choice.

Click here to buy an AMGD PASS: https://bit.ly/AMGDPASSES

How to check out AMGD PASS and place your orders: https://bit.ly/AMGDuserguidevideos

The widest selection of meals broken down by food types: http://bit.ly/AMGDCrowdFavourites

 

 

 

However, AMGD also has the traditional option where you don’t need a PASS to enjoy AMGD.

Click here for pre-orders online and pick up your meals at AMGD Retail points: https://bit.ly/AMGDSinglePurchasewithoutPass

Click here for group orders with delivery options: https://bit.ly/GroupPurchasewithoutPass

 

 

Before you purchase an AMGD PASS:  

  1. Please ensure you read the terms and conditions of the AMGD PASS. 
  2. Delivery fees are separate. Free delivery if you check out more than 2 meal credits.
  3. Delivery surcharge applies for single orders, ERP areas and remote locations (refer to deilvery questions on surcharges)
  4. Each AMGD PASS has an expiry date. Please choose one that is suitable for your needs.
  5. Please let us know if you have diet restrictions or allergies in the comment box. 
  6. If you need to receive food at a certain time, please opt for concierge service before placing your orders.
  1. If you are requesting to cancel or change your order that has been processed, please find our chat bot before the cut-off time of 11.30pm the night before. There will be an admin fee of $2.50 for any changes after the cut-off time.
  2. We do not accept any cancellation after an AMGD PASS is purchased. There will be an admin fee of $20 for any AMGD PASS purchase cancellations.
  3. Approval for cancellations are at our discretion only.
  4. Any other forms of refunds will be processed on every 25th of every month. It will take 5 to 10 business days based on the payment gateway you made the purchase. 

AMGD PASSES AND ORDER ENQUIRIES

Assisting those in need
Managing Health and Well-being
Generating Healthy Food Solutions and Innovation
Developing a greater sense of healthy living


AMGD is a delicious, healthy food company enabled by technology. We use data to create our recipes and we deliver anywhere from our kitchen to your doorstep. Our vision is one healthy meal a day! Ahhmahgawdis how good we want you to feel after eating our delicious, healthy meals that never existed before. 

 

With AMGD, ONE PASS gets you access to 180 delicious, healthy meals online everyday. Unlike one-off lunch or dinner deliveries, AMGD works on a pay-per-use meal subscription - Social Passes for consumers and Businesses Passes for offices.

 

AMGD started in Singapore in 2016 and opened its first international branch in Hong Kong in 2017. While the Hong Kong operations is currently suspended, AMGD continues to expand in Kuala Lumpur and Jakarta in 2020.

 

Yes you can. You have 2 options. Proceed to Purchases without AMGD PASS:

  1. For pre-orders and pick up at any 4 AMGD Pick-Up Points. Find them here: https://bit.ly/GroupPurchasewithoutPass
  2. For group purchases without pass https://bit.ly/AMGDSinglePurchasewithoutPass

 

For catering requests, please email us at hello@amgd.sg or find out chat bot at the bottom right of our screen.

You can also refer to these user-guide videos: https://amgd.sg/index.php?route=information/user-guide-videos

Step 1: Get yourself an AMGD PASS.
- Choose from 6 different passes from the Social and Business Passes
- Add to your Cart & Make Payment

 Step 2: Choose your AMGD Meals
- Go to our Menu of over 180 meals
- Choose your Meal(s)

 Step 3: Checkout
- Checkout your cart!

Of course! We encourage all our customers to share a pass so that everyone can enjoy delicious, healthy food conveniently. You can key in as many addresses as you like in your account. Make the changes in “My Account > modify your address book entries”.

 

Each AMGD PASS comes with a maximum number of meal credits to be used within a time period.
And if you want, you can use more than one meal credit per delivery location.
So it’s entirely up to you how you wish to spread out your meals!

ALACARTE: 1 meal within 1 day

OVERJOYED: 5 meals within 20 days

THRILL: 10 meals within 30 days

BLISSFUL: 20 meals within 45 days

HAPPY: 50 meals within 90 days

GOLD: 101 meals within 270 days

For more details feel free to check out our link:
http://www.amgd.sg/index.php?route=product/pass

Please inform us via our chat bot by 11.30pm before the day of delivery. No changes after the minimum cut-off time is allowed. Changes can be made with an admin fee of $2.50 if you missed the cut-off timing. Credits will not be returned if we are informed of any changes on the same day. 

As a registered customer of AMGD. All your orders are recorded in the "My Account" page.
From there, you can keep track of all your orders, current and past ones as well. So, you'll always remember the meals you've enjoyed, and those you've enjoyed most! 

You can also <3 your meals and the next time you log in, they will appear under “Meals You Love”. 

You will also receive confirmation emails so that you can double-check your orders and let us know the Order ID if you ever need to make any changes to your orders.

Some travels are planned, others just happen. But if it falls within the period of your AMGD PASS, have no fear! Just provide us with your travel documentations and chat with our chat bot, we'll make sure you get your extension! If you require an extension for any other reasons, find our chat bot, and we'll sort it out for you. 

As AMGD scale-up, we are happy to announce new services to serve you better. If you missed the cut-off timing of 11.30pm the night before, you can choose your meals and order by 10am on the same day for lunch and 3pm for dinner. We have enabled this by introducing the AMGD PICK-UP POINTS. The pick-up time for the meals is 12.30 to 2pm for lunch at these locations and 5pm to 6.30pm for dinner:

1. AMGD Pick-Up Point & Community Eating Zone
      – OTH, 1 Tampines Walk, S(528523) Level 4, Lobby A​
 
2. Blk 79, JTC LaunchPad @ One-North, Ayer Rajah Crescent #02-08 S(139955)
      - next to TIMBRE

3. 94 Guillemard Road S(399717)
      - next to Old Badminton Hall

4. BreadTalk CityLink Mall, 1 Raffles Link B1- 42
       - City Hall MRT

 

Any cancellation of meals must be made by 11.30pm before the day of delivery. No exceptions can be made. Any changes on the same day is subject to a $2.50 admin fee. 

No. All unused credits will expire according to the expiry date and no refunds are allowed. This is a very strict company policy and goes through a formal audit process. All customers are expected to read the terms and conditions of an AMGD PASS before making a purchase including our delivery fees, concierge for specific delivery timings as well as expiry dates of their AMGD PASSES.

Yes. You can. Buy the same AMGD PASS as your previous purchase and we will raise your case to our audit department to request a reactivation of your account with its unused credits.

We have recently introduced a chat bot that is live from 9.00am to 7.30pm. You can find the icon on the bottom right of our website.

Customers are encouraged to find us via our chat bot as a main form of communication channel instead of FB, IG inbox or emails.

 

DELIVERY ENQUIRIES

We deliver lunch and dinner, Mondays to Saturdays.

Each Pass = Meal Credits. Delivery charges excluded.

Eg: BLISSFUL PASS = 20 meal credits (delivery charges excluded).

Eg: HAPPY PASS = 50 meal credits (delivery charges excluded).

 

FREE DELIVERY:

  1. Check-out 2 and more meals to the same location and delivery timing*
  2. Delivery timings range from 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner


CONCIERGE SERVICE:

If you need a specific timing delivery, upgrade to our CONCIERGE SERVICE to request for meals to arrive at a specific time slot.
 

*Other delivery surcharges may apply. Please refer to delivery surcharge question.

Concierge Service Delivery Timings

  • Choose the hour you’d like your meals to be delivered within the range given below. 

LUNCH

  • 8.00am – 10.00am ($6.00)
  • 10.00am – 11.00am ($3.50)
  • 11.00am – 11.30am ($2.50)
  • 11.30am – 12.30am ($2.50)
  • 12.30pm – 1.30pm ($3.50)

DINNER

  • 4.30pm – 5.30pm ($2.50)
  • 5.30pm – 6.30am ($2.50)
  • 6.30pm – 7.30pm ($4.00)

Convenience do come with a premium. We hope our customers will enjoy the premium service and play a part in paying a small fee. 

Delivery Surcharges:

          +$1.50 Marina Bay, CBD, Financial Districts and Orchard Road (with ERP gantries)

+$2.50 For orders with 1 bento (same time, same date, same location) 

+$2.50 or 5.00 Remote and Offshore Locations*


*You may refer below for postal codes which require additional $1.50 charge regardless of how many bentos:

1st 2 digits of postal code: 01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 22 and 23

 

*You may refer below for postal codes which require additional $2.50 charge regardless of how many bentos:

1st 2 digits of postal code: 60, 61, 64, 65, 66, 67, 68, 69, 70, 71, 72. 73

 

*You may refer below for postal codes which require additional $5.00 charge regardless of how many bentos:

Postal code starting with:
62, 63, 498, 819, 637, 638, 639, 797, 099, 098, 097, 758, 507, 718, 719, 699, 708, 709, 499626, 486036, 486025, 506823, 506818, 506020, 506819, 509021, 509018, 509017, 508989, 506824, 018956

We have launched the AMGD PICK-UP POINTS at the following locations:

 
1. AMGD Pick-Up Point & Community Eating Zone
OTH, 1 Tampines Walk, S(528523) Level 4, Lobby A​
 
2. Blk 79, JTC LaunchPad @ One-North, Ayer Rajah Crescent #02-08 S(139955)
      - next to TIMBRE

3. 94 Guillemard Road S(399717)
      - next to Old Badminton Hall

4. BreadTalk CityLink Mall, 1 Raffles Link B1- 42
       - City Hall MRT
 
Order in advance or by 10am on the same day for lunch, and by 3pm for dinner. Pick up your meals from these AMGD Retail Points.
 

For any changes, please Intercom our friendly AMGD chat bot found at the bottom right of your screen. All changes must be made before 11.30pm the night before next day delivery. No exceptions will be made after the cut-off timing. An admin fee of $2.50 applies if you would like us to manage the changes you require.

Notify us or your Security Guard or leave a message on how to leave your meals. 

For an additional location, there will be an additional charge of $6 as the discounted delivery fee is a priviledge only for the AMGD Passholder.

Definitely! You can have your lunch in the office and dinner at home with your loved ones. Just add your addresses into your address book. Log in and go to: “MyAccount>Modify your address book entries.”


Once you're placing your meal orders, select the address you'd like the meal to be delivered for lunch and/or dinner.

No. We deliver from Monday to Saturday and if a Public Holiday falls on a weekday, there will be no delivery.

*We may make an exception but a memo will be given out on the top ticker of our page should we deliver on a Public Holiday.

FOOD RELATED ENQUIRIES

We have 180 delicious and healthy choices on our website. They include our signature bentos, healthy bowls, healthy snacks, healthy mini buffets and healthy platters.

AMGD Healthy Poke Bowls are exclusively available for AMGD Retail Points. You can walk in to purchase or pre-order online and pick up https://amgd.sg/index.php?route=product/category&path=294 Each AMGD Poke Bowl is $6 but you will enjoy some savings if you buy them in a bundle.

We have also introduced these AMGD Poke Bowls to be delivered. https://amgd.sg/index.php?route=product/category&path=312

** You don’t need an AMGD Pass to enjoy these AMGD Healthy Poke Bowls. 

Most of our AMGD meals are made with ingredients that are natural and organic. The macros and calories can be found when you click on any menu indicated on the left side of the screen.

We place AMGD ahhmahgawd proteins on either a bed of fresh greens or complex carbs (C-carbs) or healthy pasta. Each meal does not exceed the daily requirements by design!

Allergic to nuts? We’ll throw in fruits instead! Can’t take too much sugar or salt? There’s barely a pinch in any meals already!

Whatever your diet limitations, let us know about your existing conditions in the comment box when you check-out and we will customise accordingly to your request as best as we can. We work with our nutritionist to replace or reduce anything that gets in between you and the enjoyment of our meals!

As fresh vegetables and fruits are incorporated in every AMGD meal, the bentos cannot be warm or hot. But when the meals arrive, you can remove just the proteins and you are able to reheat the protein/carbs on a medium high heat (°C) for about 2-3 mins. We have also introduced the WARM SERIES – when all the vegetables are cooked. 

Yes, we are MUIS HALAL-Certified.

You can order for groups here: https://amgd.sg/index.php?route=product/category&path=312_307 Healthy bowls, mini buffets and platters are featured here. You can check-out easily by paying with cash/credit card without being an AMGD PASSHOLDER.

If you need to opt for AMGD catering services, please email us at hello@amgd.sg and we’ll be happy to assist you.

We launch new meals on the 1st of every month.

In this category, we create meals that require special attention.

They include Immune Support Series: https://amgd.sg/index.php?route=product/category&path=338

Meals with low carb and high carb, meals that are low fat and high carb as well as those endorsed by the Health Promotion Board: https://amgd.sg/index.php?route=product/category&path=338_208

We also have meals that come as a set. Use 5 credits but get 4 meals with soups: https://amgd.sg/index.php?route=product/category&path=338_300

We are also the official nutrition partner for Sundown Marathon: https://amgd.sg/index.php?route=product/category&path=338_328

Keto meals can be found here: https://amgd.sg/index.php?route=product/category&path=338_321

 

Our healthy snacks that fly off the shelves can be found here: https://amgd.sg/index.php?route=product/category&path=338_291 Each batch are freshly made so each stock usually won’t last longer that a week once we put them live on the website. Catch them at every cycle before they sell-out!

Yes, we do. Check them out here: https://amgd.sg/index.php?route=product/category&path=294

We are producing more over time.

Yes, we do. Check them out here: https://amgd.sg/index.php?route=product/category&path=290_247

We are producing more over time. 

The chicken parts can be in the form of leg or breast meat. They will be prepared subject to availability.

All our foods are prepared fresh, and made just before delivery. AMGD has created all of its own recipes. We have reinvented how healthy food are to be consumed with local inspirations.

The meals created are mostly natural such as vegetables, nuts and fruits with a cooked protein. Hence AMGD bentos are best consumed within 4 hours after receiving.


However, if you wish to keep the meal for next day consumption, please request for cold ingredients to be packed separately when you place your order. The meal is good to be kept 24 hours and re-heat with microwave medium heat around 3 to 4 minutes.
No re-heating of the cold ingredients required.
*pls take note the cold ingredients may reduce in qty/weightage than usual when packed separately
*pls store food in chiller, settings 3 to 10 degree celcius
*do not keep food in freezers or below 0 temperature settings

The JOAN’S Fitness Series are specially designed for our hardcore, physically active customers.
If you need a higher calorie intake for that added oommph, just top-up when you check-out from the Fitness Series.

CORPORATE RELATED ENQUIRIES

Yes, we do. Our catering line is made from a different AMGD kitchen. Reach out to us at hello@amgd.sg for us to serve you better and we will be happy to provide you with a quotation.

SERVICE RELATED ENQUIRIES

Please do not hesitate to contact us directly through our chat box and we will attend to your needs ASAP.

AMGD PICK-UP POINTS?

AMGD PICK-UP POINT features our HEALTHY POKE BOWLS. They are priced at $6 and are a great introduction to healthy eating and AMGD. The POKE bowls portions are generally half of AMGD core bentos.

 

Pre-order online and pick up your meals.

There are 4 locations for AMGD Pick-Up Points:

- Blk 79, JTC Launchpad @One-North, Ayer Rajah Crescent #02-08 S(139955)

- 94 Guillemard Road S(399717)

- Lobby A, Level, Our Tampines Hub.

BreadTalk CityLink Mall, 1 Raffles Link B1- 42

 

 

1. Save of delivery fees

2. Chance to eat together at home or @AMGD Community Eating Zones

 

 

 

The meals allocated for AMGD PICK-UP POINTS will be upgraded or rotated every month.

You can place your orders online on the same day. Book your meals by 10am for lunch collection from 12.30 to 2pm and place orders by 3pm for dinner collection from 5.30 to 7.30pm at AMGD PICK-UP POINTS.

Yes, you can. If you miss the cut-off timing to place your orders the night before, the best option is to order online by the stipulated times and pick up your Poke Bowls. You can’t however use your meal credits.

 

 

When you use promo code “PICKUP7%” means the meal credits in your account will automatically direct you to meals available at AMGD PICK-UP POINTS only and the meal credits cannot be used for delivery to doorstep.

WHAT IS AMGD GIFT PASS?

Get Your Loved Ones the Gift of Health!

You are self-disciplined and you would like to rally your loved ones to practice daily healthy habits just like you. What better way to say “I care about you” than to nourish them with AMGD Gift Pass!
 
  • Choose from 3 gift passes: SparkleShine and Dazzle.
  • Enter details for you and the recipient.
  • Include a note!
  • Proceed to checkout.
GIFT passes are inclusive of meals and delivery.
 
https://amgd.sg/index.php?route=product/gifts

Happy Gifting AMGDians!
 

WHAT IS AMGD COMMUNITY GIVES BACK?

AMGD Community Gives Back started in 2017, one year after AMGD was launched in Singapore and Hong Kong. When our start-up became profitable, we celebrated by setting aside funds to help those in need. We created employment opportunities and provided delicious and healthy food for needy patients and low-income families. 

Today, we want to spread the intangible benefit of giving – a pleasant feeling of connectedness in the AMGD community – our customers and our donors who believe in helping the less fortunate who will appreciate our help all year. 

We enabled this charity element on our website in collaboration with Our Tampines Hub (OTH) who will curate the list of beneficiaries from low-income families living in Tampines. AMGD has pledged $10, 000 to kick-start OTH-AMGD Community Gives Back campaign to help low-income families. Collectively, we aim to grow the AMGD community of givers to donate in cash or credits.

PAYMENT ENQUIRIES

When you check out your cart, you may  choose to either to either pay via PayPal or Stripe with any recognised Credit Card.
There is also an option for Internet Banking. To do this, please transfer the ammount to our DBS current Account 003-9-338171
For us to faciitate your purchase, we would deeply appreciate that you email us a screengrab of the transfer receipt and contact our chat bot.