Frequently Asked Questions

DELIVERY ENQUIRIES

 

Free Delivery

  • For orders with 2 bentos and above (same time, same date, same location)
  • Delivery between 10.30am – 1.30pm or 4.30pm – 7.30pm

Paid Delivery

+$2.50 For orders with 1 bento (same time, same date, same location) 

+$2.50 Concierge Service – Specific delivery timing (eg. 12.30pm – 1.30pm ONLY)

+$1.50 Marina Bay, CBD, Financial Districts and Orchard Road (with ERP gantries into town)

+$5.00 Remote and Offshore Locations*


*You may refer below for postal codes which require additional $1.50 charge:

1st 2 digits of postal code: 01, 02, 03, 04, 05, 06, 07, 08, 17, 22 and 23

*You may refer below for postal codes which require additional $5 charge:

Initial of postal code starting with:
62, 63, 498, 819, 637, 638, 639, 797, 099, 097, 758, 507, 718, 719, 699, 708, 709, 

Full postal code:
499626, 486036, 486025, 506823, 506818, 506020, 506819, 509021, 509018, 509017, 508989, 506824, 018956

 

 
 
Yes except for Jurong Island. Please refer to additional charges for areas within ERP grantries and remote locations. 

We deliver lunch and dinner, Mondays to Saturdays.

Free Delivery Timings

  • Lunch : 10.30am – 1.30pm
  • Dinner : 4.30pm – 7.30pm

Concierge Service Delivery Timings (+$2.50)

  • Able to choose the hour you’d like your meals to be delivered within the range given above. (eg. 11.30am – 12.30pm)

We have launched the AMGD PICK-UP POINTS at the following locations:

 
1. AMGD Pick-Up Point & Community Eating Zone
OTH, 1 Tampines Walk, S(528523) Level 4, Lobby A​
 
2. Blk 79, JTC LaunchPad @ One-North, Ayer Rajah Crescent #02-08 S(139955)
      - next to TIMBRE

3. 94 Guillemard Road S(399717)
      - next to Old Badminton Hall
 
You order the meals online as normal and pick-up from thede locations.
 
For AMGD PICK-UP POINTS, you may place your orders by 10am for lunch and 3pm for dinner.
 

For any changes, please intercom our friendly AMGD bot found at the bottom right of your screen. All changes must be made before 11.30pm the night before next day delivery. No exceptions will be made after the cut-off timing. An admin fee of $2.50 applies if you would like us to manage the changes you require.

Notify us or your Security Guard to leave your meals hanging on your doorstep.
For an additional location, there will be an additional charge of $6 as our customers are only entitled to one location per delivery drop.

Definitely! You can have your lunch in the office and dinner at home with your love ones. Just add your addresses into your address book. You can do this by logging in and going to My Account>Modify your address book entries.


Once you're placing your meal orders, select the address you'd like the meal to be delivered to for lunch and/or dinner.

Upgrade to our CONCIERGE SERVICE for your meals to arrive at a specific time slot! We even have slots for breakfast!

 

Each Pass = Meal Credits

Eg: Blissful Pass = 20 meal credits (delivery charges excluded)

Eg: Happy Pass = 50 meal credits (delivery charges excluded)

To enjoy FREE DELIVERY, please check-out more than 2 bentos to the same location and delivery timing.

Our Free Delivery timings range from 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner.

If you need a specific timing delivery, upgrade to our CONCIERGE SERVICE to request for meals to arrive at a specific time slot.

Customers who check-out only 1 meal for the same location and delivery timing just need to pay a minimal delivery fees of $2.50.

Other delivery charges apply. Please refer to the passes page for the delivery grid. https://amgd.sg/index.php?route=product/pass&type=economy

No. We deliver from Monday to Saturday and if a Public Holiday falls on a weekday, there will be no delivery.

*We may make an exception but a memo will be given out on the top ticker of our page should we deliver on a Public Holiday.

Before you purchase an AMGD Pass:

  1. Please ensure you read the terms and conditions of the pass
  2. Delivery fees are separate and free delivery to selected areas and only if you check out more than 2 bentos to the same address and delivery timing
  3. Please let us know if you have diet restrictions or allergy in the remark box.
  4. If you need to receive food at a certain time, please contact us to discuss before placing your order.
  1. If you are requesting to cancel or change your order that has been processed, please find out chat bot before the cut-off time of 11.30pm the night before. There will be an admin fee of $2.50 for any changes after the cut-off time.
  2. We do not accept any cancellation after a Pass once purchased. There will be an admin fee of $20 for any Pass purchase cancellations.
  3. Prior cancellations are at our discretion and a refund will be processed on every 25th of every month and it will take 5 to 10 business days based on the payment gateway you made the purchase. 
  4. All other refunds such as delivery changes or admin fees are also processed on on every 25th of every month and it will take 5 to 10 business days based on the payment gateway you made the purchase. 

AMGD PASSES AND ORDER ENQUIRIES

AMGD pass is a unique pay as you use subscription plan for meals. Each pass allows you to pre-pay for a specific number of meals to enjoy within a reasonable time period. The pass is paying for meal credits. Delivery fees are separate (refer to question on delivery fees).

We have 2 types of passes: Social Pass for one or Sharing (most suitable for individual use) and Business Pass for Team Meal Plans (most suitable for meetings and events).

Yes. You can buy 1 meal from our Ala Carte Pass. Delivery Fee is separate. There is no limit for an Ala Carte pass but it can only be used for next day delivery. 
Each pass is tagged to an individual customer's account. So each account is created is your own. But  if you'd love to share the AMGD experience with a love one, you could give in your meal and have it delivered to their location instead! You can add the delivery addresses under by logging in and going to my account >  modify your address book entries.
Of course! We encourage all our customers to share a pass so that everyone can enjoy free delivery and have a delicious, healthy lunch/dinner together! For each pass, you can order up to 10 meals per drop! 
You can make your order after you have registered an account with us. If you haven’t, don’t sweat it! Here’s the link:
http://www.amgd.sg/index.php?route=account/register,
After becoming a registered AMGD customer by inputinf you details including delivery address on where to deliver your meals, placing an order is as simple as 1-2-3. 

 Step 1: Get yourself an AMGD Pass!!
- Choose from 6 different passes from the Social and Business Passes
- Add to your Cart & Make Payment

 Step 2: Choose your AMGD Meals
- Go to our Menu of over 80 meals
- Choose your Meal(s)

 Step 3: Checkout
- Checkout your cart!

And there you have it! All done!
Now all that is left, is to await the arrival of your meal at the date you’ve requested.
Meanwhile, why not plan your next meal delivery?
Please inform us via our chat bot by 11.30pm before the day of delivery. No changes after the minimum cut-off time is allowed. Changes can be made with an admin fee of $2.50 if you missed the cut-off timing. Credits will not be returned if we are informed of any changes on the same day. 

As a registered customer of AMGD. All your orders are recorded in the "My Account"  page.


From there, you can keep track of all your orders, current and past ones as well. So, you'll always remember the meals you've enjoyed, and those you've enjoyed most!
You will also receive confirmation emails so that you can double check your orders and let us  know the order ID if you ever need to make any changeess to your orders.

Some travels are planned, others just happen. But if it falls within the period of your pass, have no fear! Just provide us with your travel documentations and drop us an email at hello@amgd.sg We'll make sure you get your extension! We've got you!


If you require an extension for any other reasons, just drop us an email at hello@amgd.sg, and we'll sort it out for you. we are always happy to be at your service!

Each pass comes with a maximum number of meal credits to be used within a time period.
And if you want, you can use more than one meal credit per delivery location.
So it’s entirely up to you how you wish to spread out your meals!
Our Passes timeline are as follows

ALACARTE: 1 meal within 1 day

OVERJOYED: 5 meals within 20 days

THRILL: 10 meals within 30 days

BLISSFUL: 20 meals within 45 days

Happy: 50 meals within 90 days

Gold: 101 meals within 270 days

For more details feel free to check out our link:
http://www.amgd.sg/index.php?route=product/pass

For Business Pass:

This is best purchased if you have regular bento needs. TO enjoy free delivery, ensure you check-out more than 7 bentos for 1 delivery drop.
Our Passes timeline are as follows

DYNAMIC: 15 meal within 1 month

CREATIVE: 30 meals within 3 months

INNOVATIVE : 70 meals within 5 months 

POWER: 100 meals within 7 months

SUCCESS: 250 meals within 9 months 

VISIONARY: 400 meals within 12 months

For more details feel free to check out our link:

https://amgd.sg/index.php?route=product/pass&type=business

 

As AMGD scale-up, we are happy to announce new services to serve you better. If you missed the cut-off timing of 11.30pm the night before, you can choose your meals and order by 10am on the same day for lunch and 3pm for dinner. We have enabled this by introducing the AMGD PICK-UP POINTS. Good news! The meals are LIMITED EDITION AND EXCLUSIVE ONLY FOR AMGD PICK-UP POINTS. The pick-up time for the meals is 12.30 to 2pm at these locations:

- AMGD Pick-Up Point & Community Eating Zone
OTH, 1 Tampines Walk, S(528523) Level 4, Lobby A

- Blk 79, JTC LaunchPad @ One-North, Ayer Rajah Crescent #02-08 S(139955)
      - next to TIMBRE


- 94 Guillemard Road S(399717)
      - next to Old Badminton Hall

 

 

Any cancellation of meals must be made by 11.30pm before the day of delivery. No exceptions can be made. Any changes on the same day is subject to a $2.50 admin fee. 

No. All unused credits will expire according to the expiry date and no refunds is allowed. This is a very strict company policy and goes through a formal audit process. All customers are expected to read the terms and conditions of a pass before making a purchase including our delivery date and timings as well as expiry dates.


 

Yes. You can. Buy the same pass as your previous purchase and we will raise your case to our audit department to request a reactivation of your account with its unused credits.

We have recently introduced a chat bot that is live from 9.00am to 7.30pm. You can find the icon on the bottom right of the page.

Customers are encouraged to find us via our chat bot as a main form of communication channel instead of FB and IG inbox. Emails are possible but for quick response our chat bot is ever ready to answer your queries.

 

PAYMENT ENQUIRIES

When you check out your cart, you may  choose to either to either pay via PayPal. We are also on Stripe as a payment gateway so you can use any recognised Credit Card.
There is also an option for Internet Banking. To do this, please transfer the ammount to our DBS current Account 003-9-338171
For us to faciitate your purchase, we would deeply appreciate that you email us a screengrab of the transfer receipt at hello@amgd.sg or to our chat bot.

FOOD RELATED ENQUIRIES

All our foods are prepared fresh, and made just before delivery. AMGD has created all of its own recipes. We have reinvented how healthy food are to be consumed with local inspirations.

The meals created are mostly natural such as vegetables, nuts and fruits with a cooked protein. Hence AMGD bentos are best consumed within 4 hours after receiving.


However, if you wish to keep the meal for next day consumption, please request for cold ingredients to be packed separately when you place your order. The meal is good to be kept 24 hours and re-heat with microwave medium heat around 3 to 4 minutes.
No re-heating of the cold ingredients required.
*pls take note the cold ingredients may reduce in qty/weightage than usual when packed separately
*pls store food in chiller, settings 3 to 10 degree celcius
*do not keep food in freezers or below 0 temperature settings

The JOAN’S Fitness series are specially designed for our hardcore, physically active customers.
If you need a higher calorie intake for that added oommph, just top-up when you check-out from the Fitness Series.
Our AMGD chefs work hand in hand with nutritionists and dieticians to create meals that have been carefully proportioned for a single person’s daily requirement.
With our meals you don’t have to put up with nasty taste enhancers like salt, preservatives, MSG or even the dreaded sugar!
And why should we? We expertly bring out the taste of every single ingredient. 
Most of our AMGD meals are made with ingredients that are natural and organic. We place AMGD ahhmahgawd proteins on either a bed of fresh greens or complex carbs (C-carbs) or healthy pasta. Each meal does not exceed the daily requirements by design!
Allergic to nuts? We’ll throw in fruits instead!

Can’t take too much sugar or salt? There’s barely a pinch in any meals already!

Whatever your diet limitations, let us know about your existing conditions in the Comment Box when you check out and we will customise accordingly to your request as best as we can.

We work with our nutritionist to replace or reduce anything that gets in between you and the enjoyment of our meals!


 
As fresh vegetables and fruits are incorporated in every AMGD meal, the bentos cannot be warm or hot. But when the meals arrive, you can remove just the proteins and you are able to reheat the protein/carbs on a medium high heat (°C) for about 2-3 mins. We have also introduced the Aroma series – warm meals when all the vegetables are cooked. This means when the meals arrive, you are able to reheat the whole bento on a medium high heat (°C) for about 2-3 mins.
We are pleased to inform you that we are MUIS HALAL Certified.

AMGD Caters feature combo meals that can be shared for small group gatherings or meetings. You can also check-out easily by paying with cash/credit card without being a passholder or needing to buy an AMGD Pass.

Yes, we are pleased to introduce the Aroma Series. This range of meals can be reheated upon arrival. It is packed without fruits, and all the vegetables are cooked. This range is also suitable for those who require only cooked vegetables or prefer to heat up their meals. 

We launch new meals on the 1st of every month.

 

Special diet meals are meals endorsed by the Health Promotion Board.

Clean-eating plans calls for eliminating lots of food groups, embracing whole foods such as vegetables, fruits and whole grains, plus healthy proteins and fats. If you are looking to eat clean, these are some of our best recipes.

This simply means these range of products are selling like hot bananas! Each batch are freshly made so each stock usually won’t last longer that a week once we put them live on the website. Catch them at every cycle before they sell-out!

Yes, we do. We have live 2 on our website. Check them out here: https://amgd.sg/index.php?route=product/category&path=294

We are producing more over time. If you require customisation, find out chat-bot and talk to us.

Yes, we do. We have live quite a few on our website. Check them out here: https://amgd.sg/index.php?route=product/category&path=290_247

We are producing more over time. If you require customisation, find out chat-bot and talk to us.

Yes, we do. These are part of the Limited Edition range. We will bring them back once they are back in season.

We are producing more over time. If you require customisation, find out chat-bot and talk to us.

 

CORPORATE RELATED ENQUIRIES

There are 3 ways to serve our business clients:

  1. Business Passes 
  2. Dedicated Account Manager
  3. Catering Personalised

Do reach out to us at hello@amgd.sg for us to serve you better.

SERVICE RELATED ENQUIRIES

Please do not hesitate to contact us directly through our chat box and we will attend to your needs ASAP.

AMGD PICK-UP POINTS?

AMGD PICK-UP POINT features exclusive meals rotated every fortnight. Order online just like normal procedures. But Pick up your meals. At OUr Tampines Hub, you can dine at the COmmunity Eating Zone. 

And yes there are daily freebies!

 

Pick up your meals at newly-launched AMGD PICK-UP POINTS:

- Blk 79, JTC Launchpad @One-North, Ayer Rajah Crescent #02-08 S(139955)

- 94 Guillemard Road S(399717)

https://amgd.sg/index.php?route=product/category&path=294

(more coming soon)

1. Buy Pass with promo codes. (7% Early birds discount on any AMGD pass. Promo code: PICKUP7%)

2. Select Meals from AMGD PICK-UP POINTS https://amgd.sg/index.php?route=product/category&path=294

3. Collect meal at chosen PICK-UP POINT from 12:30pm – 2pm, Monday to Friday.

1. SAVE: 7% OFF ANY AMGD PASSES (for early-birds discount)

2. SAVE: DELIVERY FEES FOR SINGLE BENTOS

3. SAVE: BUNDLE DEALS! FREE SOUP OF THE DAY!

4. CHANCE TO EAT TOGETHER AT HOME OR @AMGD COMMUNITY EATING ZONES

     (such as Timbre or @Our Tampines Hub)

 

The meals allocated for AMGD PICK-UP POINTS ARE EXCLUSIVE AND LIMITED EDITION.

Meals will be updated once every fortnight.

You can place your orders online by 10am and collect on the same day from the AMGD PICK-UP POINTS.

Yes, you can. If you miss the cut-off timing to place your orders the night before, the best option is to walk over to the nearest AMGD PICK-UP POINTS so that you do not break your cycle.

 

 

When you use promo code “PICKUP7%” means the meal credits in your account will automatically direct you to meals available at AMGD PICK-UP POINTS only and the meal credits cannot be used for delivery to doorstep.

AMGD101 DAYS CHALLENGE (AMGD101DC)

Imagine being able to say you've had healthy meals every day for 101 days.
The AMGD101DC is a social challenge where we reward AMGDians who are determined to eat right, every day.


As Ralph Waldo Emerson says "The first wealth is health".
Love yourself enough to live a healthy lifestyle.
All it takes is 21 days to build a habit and 90 days to build a lifestyle.


AMGDians subscribe to AMGD Social passes of 5, 10, 20, 50 and 101 meals.
Prizes will be given out to AMGDians who consume the most number of meals.

 1 winner is announced at the end of every month and 3 winners during the 
Season Finale on 31st December 2019.

WHAT IS AMGD GIFT PASS?

Get Your Loved Ones the Gift of Health!

You are self-disciplined and you would like to rally your loved ones to practice daily healthy habits just like you. What better way to say “I care about you” than to nourish them with AMGD Gift Pass!
 
  • Choose from 3 gift passes: SparkleShine and Dazzle.
  • Enter details for you and the recipient.
  • Include a note!
  • Proceed to checkout.
GIFT passes are inclusive of meals and delivery.
 
https://amgd.sg/index.php?route=product/gifts

Happy Gifting AMGDians!
 

WHAT IS AMGD COMMUNITY GIVES BACK?

AMGD Community Gives Back started in 2017, one year after AMGD was launched in Singapore and Hong Kong. When our start-up became profitable, we celebrated by setting aside funds to help those in need. We created employment opportunities and provided delicious and healthy food for needy patients and low-income families. 

Today, we want to spread the intangible benefit of giving – a pleasant feeling of connectedness in the AMGD community – our customers and our donors who believe in helping the less fortunate who will appreciate our help all year. 

We enabled this charity element on our website in collaboration with Our Tampines Hub (OTH) who will curate the list of beneficiaries from low-income families living in Tampines. AMGD has pledged $10, 000 to kick-start OTH-AMGD Community Gives Back campaign to help low-income families. Collectively, we aim to grow the AMGD community of givers to donate in cash or credits.